Questions you may have
Q: What is Jellothrifts?
Jellothrifts is a premium vintage clothing store specializing in unique, one-of-a-kind secondhand fashion. We carefully source high-quality vintage pieces to help you stand out from the crowd.
Q: "Are your items authentic vintage?"
Yes! All our products are genuine vintage or high-quality retro pieces. We thoroughly inspect each item to ensure authenticity, quality, and style.
Q: "How can I track my order?"
Once your order ships, we’ll email you a tracking number so you can follow your package’s journey to your doorstep.
Q: “Do you ship internationally?”
Yes! We offer worldwide shipping. Shipping costs and delivery times vary based on location and shipping method selected at checkout.
Q: “Do you guys offer customisation services for your themes?”
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Q: “What is your return policy?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: “How long does shipping take?”
Shipping Normally takes between 2-5 Business days depending on which delivery option you choose.
Q: "How do I know if an item will fit?"
We provide detailed measurements for each item. Since vintage sizing can vary, we recommend comparing the measurements to a similar item you own.
Q: "What condition are the items in?"
Most of our items are pre-loved and may show minor signs of wear. We list any significant flaws in the product descriptions, so you know exactly what you’re getting.
Q: "What is your return policy?"
We offer a 14-day money-back guarantee. If you’re not satisfied with your purchase, contact us within 14 days of receiving your item for a refund. Items must be returned in their original condition.
